Customer Service Advisor

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

This is an exciting opportunity to join a market leading organisation which has demonstrated continuous growth and development. The company sources materials from demolition projects nationwide, from derelict farmhouses to large commercial developments.  Established and located in the industrial heart of Sheffield, the company has gained vast knowledge and built a strong reputation within the industry. The role has recently become available as the existing Customer Service Advisor is relocating.

Duties/Responsibilities

• Be the first point of contact for the company.
• Respond to all incoming enquiries.
• Manage multiple email inboxes.
• Greet visitors to the premises.
• Give product advice to customers.
• Provide quotations to customers.
• Take orders over the telephone.
• Raise invoices and take payments from customers.
• Deal with and log all aftersales enquiries.
• Handle customer complaints and escalate where necessary.
• Other duties as required by the business from time to time.

Person Specification

Essential

• Previous customer service experience of at least one year.
• Confident and polite telephone manner.
• Good written communication skills.
• Proficient with email, word processing and spreadsheet software (Microsoft, Google etc).
• Attention to detail.
• Strong organisational skills.
• GCSE level qualification in Maths and English at grade C or above, or equivalent.
• Ability to be flexible in line with the needs of the business.

Preferable

• Experience working in a small team.

Location: Sheffield S3.

Hours: Monday to Friday 8am - 4pm.

Salary: £29,000 paid weekly.

Benefits

• Free on-site parking.
• Branded workwear provided.