Senior Customer Service Executive

Senior Customer Service ExecutiveLocation: York City CentreJob Type: Full-timeAnnual Salary: Paying up to £30,000 plus 1k bonusWorking Hours: Monday to Friday with shifts between 8.00am and 6.00pm (Either 8.00 5.30, or 9.30-6.00). Occasional weekend cover required (9.00am-5.00pm) with time off in lieu during the week.Do you have 2+ years previous call handling/call centre experience and want to work for one of the best in the business? Look no further.We are currently hiring for 3 Senior Customer Service Executives where you will play a pivotal role in delivering a first-rate, end-to-end customer experience. This position is crucial for supporting our clients ambition to exceed customer expectations and drive loyalty.Day-to-day of the role:Act as a key point of contact for customers ensuring a seamless experience.Handle inbound and outbound communications across multiple channels including phone, email, and digital platforms, focusing on high-quality written communication.Provide clear, accurate, and engaging responses to customers.Efficiently and accurately issue confirmations and processing online requests.Proactively resolve customer queries and issues, taking ownership through to resolution.Support the administration of amendments.Discuss alternative options with customers to retain business and enhance their experience.Collaborate effectively with internal departments to deliver a joined-up customer experience.Contribute to continuous improvement initiatives within the ..... full job details .....