Senior Customer Service Executive

Job Title: Senior Customer Service ExecutiveLocation: Hassocks - must have access to a car due to the office locationSalary: £27,000 - £29,000Hours: Monday - Friday, 37.5 hours per weekAre you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company''s success!Role Responsibilities:Managing customer enquiries and issues across multiple channels such as phone, email, and live chatTaking ownership of complex, sensitive, or escalated cases through to resolutionAuthorising refunds in line with policies and service standardsSupporting day-to-day team operations, workflows, and quality measuresContributing ideas and input to improve customer service processes and retentionWorking alongside sales and marketing teams to support consistent communication and brand experienceAnticipating customer needs and offering tailored solutions where appropriateSharing feedback, insights, and improvement suggestions within team discussionsAbout You?Proven experience in customer service within a fast-paced e-commerce or similar environmentStrong communication skills with a calm, empathetic, and solution-focused approachConfident handling escalations, customer resolutions, and operational processesAble to work autonomously while maintaining dependable performance ..... full job details .....