Senior Customer Service Advisor

Senior Customer Service AdvisorLocation: Southampton Salary: 31,000 per annum + Bonus Working Pattern: Hybrid (once fully trained) Hours: Monday to Saturday, 5 days per week8:00am-5:30pm or 9:00am-5:30pm (Saturdays 8am - 4pm and working from home once trained)Saturdays worked on a 1-in-3 rota, with a lieu day during the weekAbout the CompanyOur client is an established, values-driven organisation that genuinely invests in its people. With a strong commitment to delivering 100% customer satisfaction, they are seeking a Senior Customer Service Advisor to join their growing team.This role is ideal for a customer-focused professional with experience in training, coaching, and supporting colleagues in a contact centre or customer service environment.Key ResponsibilitiesLiaise with customers via telephone and webchat, responding to enquiries professionally and efficientlyBook appointments and manage customer schedulesObtain and evaluate relevant information to resolve product and service enquiriesProvide accurate pricing and service informationSupport administrative tasks, including managing returned mail and updating customer recordsAssist the marketing team by contacting existing customers with promotional offersPromote and offer the full range of appointments and servicesConduct customer follow-up calls following purchases or non-purchase interactionsSupport, mentor, and coach new and existing colleagues through structured trainingContribute to the efficiency of call centre ..... full job details .....