Customer Service Supervisor

Customer Service Supervisor - Southampton - 31,000 + BonusWorking Pattern: Hybrid (once fully trained) Hours: Monday to Saturday (5 days per week) 8:00am-5:30pm or 9:00am-5:30pm - Saturdays: 8:00am-4:00pm (home-based once trained) 1 in 3 Saturdays with a day off in lieuAbout the CompanyOur client is a well-respected, customer-focused organisation with a strong reputation for quality and service. They are known for investing in their people, offering a supportive environment and clear opportunities for development and progression. Due to continued growth, they are now looking for a Customer Service Supervisor to join their team.This is a varied role combining hands-on customer service with team support and coaching responsibilities. You''ll be instrumental in ensuring a consistently high standard of service while helping to develop and guide colleagues.Key responsibilities include:Managing customer enquiries via phone and webchat with professionalism and careBooking appointments and coordinating customer schedules effectivelyProviding clear, accurate information on services and pricingResolving queries by gathering and assessing relevant detailsSupporting administrative tasks, including maintaining and updating recordsContacting existing customers to promote services and offersConducting follow-up calls after customer interactionsCoaching, mentoring, and supporting new and existing team membersAssisting in improving contact centre processes and performanceSupporting the ..... full job details .....