Senior Customer Service Advisor

Senior Customer Service Advisor needed Salary: 18.26 per hour Location: Hybrid Hours: Monday - Friday 9am - 5pmTill October 20251. Purpose of Job1.1 To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members. To handle more specialist enquiries as designated.2. MAIN DUTIES:2.1 Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.2.2 To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.2.3 Record accurate and timely statistical information2.4 Actively recognises the need for customer confidentiality2.5 Liaise with all other Council sections and departments to ensure handover of actions as necessary2.6 To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards2.7 Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service2.8 Use IT and telephony systems to manage and record enquiries and retrieve information to resolve customer enquiries2.9 Access administrative systems in Council Departments to ..... full job details .....