Key Account Executive (Customer Service Advisor)

Overview

We are looking for a driven and knowledgeable Customer Service Advisor at Bedford. You will be working 37.5 hours, Monday - Friday with varying shift patterns (08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00). You will be paid £26,265.00 per annum.Benefits

No weekend or bank holiday workingDiscounted gym memberships/on site gym33 days annual leave (including bank holidays)Holiday Purchase schemeFlexible pay through WagestreamLife AssuranceUp to 4% Employer Pension ContributionAccess to Simply Health24/7 GP, physiotherapy and counselling through our EAP serviceCycle to Work schemeAccess to MyRewards, a benefits platformWho we are

Movianto

is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.Purpose of the role

You will be responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution. Collaborate with the Internal Key Account Manager and team to represent the customer and exceed expectations. Record all interactions in the CRM system for traceability. Timely resolutions are crucial to prevent any adverse impact on patients due to service delays or failures.How you\''ll make an impact as a Customer Service Advisor at Movianto

Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.Regularly update clients on the status and progress of queries, managing expectations effectively.Collaborate with Warehouse and Transport teams to identify and resolve service failures, implementing corrective actions.Process Goods Uplift/Returns, Order Upgrade Requests, and log Adverse Drug Reactions/Product Complaints in line with procedures.Support the Internal Key Account Manager, attend meetings, monitor critical deliveries, and contribute to process improvements while adhering to quality standards.What it will take to thrive

Previous B2B Customer Service experience, with strong communication and professional telephone skills.Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.Ready to make an impact? Apply now and join our dedicated team! For more information or any questions, feel free to email us at recruitment.uk@movianto.com.Delivering healthcare across the nation - Movianto UK

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Walden Group is an equal opportunity employer and a proud supporter of the UK Government\''s Disability Confident scheme and the Armed Forces Covenant.Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden ..... full job details .....