Senior Customer Care Coordinator

Senior Customer Care Coordinator 5 national residential developer Role: Senior Customer Care Coordinator Reporting to: Head of Customer Care and Customer Care Manager Salary: Competitive base salary between £30,000 to £40,000 per annum and 10% monthly/quarterly bonuses on offer Location: Warwick Working arrangements: Office and site and hybrid working on offer upon after probation period Immediately available Senior Customer Care Coordinator About the role: We are excited to be recruiting for a Senior Customer Care Coordinator to join our Warwickshire regional team. Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Care team with the addition of a Senior Customer Care Coordinator, reporting to the Head of Customer Service and Customer Service Manager. The Senior Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. Senior Customer Care Coordinator About you: A champion for customer service Previous Customer Service experience within a fast paced and busy environment Experience within the housing or construction industry is desired but not essential ..... full job details .....