Customer Care Advisor

Job Title: Customer Care Advisor
Location: Office Based – Banbury
Company: Contact Web
Salary: Dependent on Experience
Hours: Full Time - Monday to Sunday on a rota basis.

About Contact Web

Contact Web is a growing, dynamic contact centre outsourcing business delivering high-quality customer experiences for a range of premium brands. As we continue to expand, we are launching an exciting new partnership within the premium skincare sector and are looking for a bilingual Customer Care Advisor to support this campaign.

This is a fantastic opportunity to join a fast-paced environment and play a key role in supporting an internationally recognised beauty brand at an exciting stage of growth.

Role Overview

As a Customer Care Advisor, you will be responsible for delivering exceptional support to customers. You will manage enquiries via phone, email and digital channels, ensuring every interaction reflects professionalism, care and brand excellence.

This role requires strong communication skills, and a genuine interest in skincare and beauty.

Key Responsibilities

• Respond to customer enquiries via phone, email and live chat
• Provide product guidance and usage support with confidence and accuracy
• Handle order processing, returns and delivery queries
• Resolve complaints efficiently and empathetically
• Maintain accurate customer records within CRM systems
• Meet and exceed service level agreements and quality standards
• Support campaign growth by identifying customer needs and opportunities
• Work collaboratively with internal teams to ensure seamless service delivery

Skills & Experience Required

• Strong English communication skills
• Previous customer service experience (contact centre experience desirable)
• Interest in skincare, beauty or wellness
• Professional and confident telephone manner
• Strong written communication skills with excellent attention to detail
• Ability to work in a structured, fast-paced environment
• Positive attitude and team-focused approach

Desirable

• Experience supporting international customers
• Experience within e-commerce or retail campaigns
• Beauty or skincare knowledge
• German Speaking

What We Offer

• Opportunity to be part of an exciting new premium skincare partnership
• Supportive and energetic working environment
• Career progression opportunities as the campaign grows
• Ongoing product and skills training
• Competitive salary dependent on experience