Senior Customer Analyst

Senior Customer Analyst London Hybrid (3 days office)Up to £80,000We''re working with a fast-growing telecoms business that has undergone significant transformation following PE investment. Over the last 4-5 years, the company has built a highly respected data function spanning Data Governance, BI, Analytics, Data Science, and Digital - and continues to invest heavily in data as a core growth driver.Their analytics team is award-winning and widely recognised in the industry, with continued expansion planned.The TeamYou''ll join a high-performing analytics function reporting into the Head of Analytics. The team includes:Analytics (4 Analysts incl. this hire)3 Data ScientistsBI teamDigital teamThis is a hands-on, senior individual contributor role with potential to mentor junior analysts in future.The RoleThis is a commercially focused analytics position where you will directly influence decision-making across marketing, finance, and commercial leadership teams.You''ll work closely with stakeholders including MDs, Finance Directors, Marketing Directors, and Commercial leaders.Key focus areas include:Customer segmentation and behavioural analyticsChurn, retention, loyalty and CLTV analysisMarketing and campaign performance analysisCommercial performance and ROI measurementYou will be expected to go beyond reporting - delivering actionable insight that shapes strategy and drives measurable business impact.Example ProjectsUnderstanding drivers of customer churn and improving ..... full job details .....