Senior Customer Service Advisor

Senior Customer Service AdvisorSalary: Up to 36,500 per annumHours: 35, 37 or 40 hours per week available (between 8-5 Mon-Fri)Location: Leeds City CentreWorking Pattern: Hybrid working available following successful completion of training (2-3 days working from home)Join a Team That Makes a DifferenceAre you an experienced customer service professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced financial services environment where empathy, professionalism and problem-solving are at the heart of everything you do?We''re looking for a Senior Customer Service Advisor to join our growing team in Leeds. This is an exciting opportunity for someone who enjoys taking ownership of customer interactions, supporting colleagues, and making a genuine difference to customers during important moments.The RoleAs a Senior Customer Service Advisor, you''ll be responsible for providing outstanding support to customers while handling a variety of complex enquiries. You''ll work both independently and collaboratively with your team to deliver excellent outcomes, ensuring every customer receives a professional, personalised service.You''ll be trusted to manage your own workload, make informed decisions, and contribute to a positive and supportive team culture.Key ResponsibilitiesDeliver exceptional customer service across multiple communication channels.Handle complex customer enquiries with professionalism, empathy and care.Take ownership of ..... full job details .....