Senior Complaints Officer

Senior Complaints OfficerTemporary 28 UmbrellaMedway, Kent/ Hybrid37 hours pwHamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Senior Complaints Officer on a temporary basis.The role offers 2 days home working, and 3 in their offices.Responsibilities of the Senior Complaints Officer:Managing a team of x2 Complaints InvesigatorsManaging stage 2 level housing complaintsFollowing the Housing Ombudsman Complaint Handling CodeEnsuring thorough and consistent investigations into complaintsProviding formal written responsesProviding clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints processCollating information and accurately updating systemsRecording and following up on complaintsProviding analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Senior Complaints Officer includes:Knowledge of Housing Ombudsman Complaint Handling CodeKnowledge of resolving customer complaintsPrevious experience resolving Stage 1 and Stage 2 level complaints within a housing environmentTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all ..... full job details .....