img
Temporary

Senior Complaints Officer

Kent
money-bag £28/hour
Posted Yesterday

Senior Complaints Officer
Temporary
-28 Umbrella
Medway, Kent/ Hybrid
37 hours pw

Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Senior Complaints Officer on a temporary basis.

The role offers 2 days home working, and 3 in their offices.

Responsibilities of the Senior Complaints Officer:

  • Managing a team of x2 Complaints Invesigators
  • Managing stage 2 level housing complaints
  • Following the Housing Ombudsman Complaint Handling Code
  • Ensuring thorough and consistent investigations into complaints
  • Providing formal written responses
  • Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
  • Collating information and accurately updating systems
  • Recording and following up on complaints
  • Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Senior Complaints Officer includes:

  • Knowledge of Housing Ombudsman Complaint Handling Code
  • Knowledge of resolving customer complaints
  • Previous experience resolving Stage 1 and Stage 2 level complaints within a housing environment

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Other jobs of interest...

Hamilton Woods
KentToday
money-bagUp to £28 per hour
Hamilton Woods
KentToday
money-bag28.00-28.00 Hourly
CV-Library
Kent6 days ago
money-bag£18/hour
CV-Library
Kent6 days ago
money-bag£26000 - £26500/annum

Perform a fresh search...

  • Create your ideal job search criteria by
    completing our quick and simple form and
    receive daily job alerts tailored to you!

Jobs. Straight to your inbox!