Senior Business Support Officer

Working Hours: 37 hours per week - full-time office-based only; hybrid working is not available for this roleDivision: Children''s ServicesSection: Family SolutionsReports to: Business Improvement and Support ManagerAbout the RoleWe are looking for an experienced, organised and confident Senior Business Support Officer to join our Family Solutions team. This is a front-facing role, where you will interact regularly with members of the public, partner agencies and stakeholders, providing clear, helpful and professional support at all times. You will work autonomously, taking responsibility for a range of work areas, and will supervise administrative staff as required. You will play a key part in supporting the development of Family Hubs, service improvement projects and change management work across Children''s Services.This role is based full-time in our office - remote or hybrid working arrangements are not possible, so you must be available to work on-site during agreed hours (Monday to Friday, 9AM - 5PM)Key ResponsibilitiesDeliver high-quality administrative support to the Business Improvement and Support Manager and wider team, including developing administrative processes and supporting service planning and delivery.Provide line management to administrative staff: ensure effective service delivery, arrange training, complete annual reviews and support their development.Act as a first point of contact: handle enquiries from the public and partner agencies, responding ..... full job details .....