Senior Account Manager - CRM

Senior Account Manager - Mar-Tech - 45,000A global customer experience consultancy is hiring a Senior Account Manager who has recent experience managing and growing key client relationships coupled with CRM platform solution understanding who can engage with cross-function teams and senior stakeholders. Our client is offering a basic salary 45,000 + 20% bonus (paid quarterly) + 25 days holiday + Health Care + many more to be in Southwark, London two to three times per week.To be successful, you have experience of CXM / CRM initiatives preferably within a digital marketing, consultancy or agency setting, experience of up selling / cross selling, financial ownership (budgets, reporting, revenue targets) and client facing capabilities.Core ResponsibilitiesManage and grow key client relationships as the main point of contactLead strategic CXM / CRM initiatives aligned with client goalsIdentify upsell, cross-sell, and new business opportunitiesOversee end-to-end project delivery, ensuring on-time and on-budget completionTake financial ownership of client portfolio (budgets, reporting, revenue targets)Mentor junior account team members and support team collaborationIdeal Candidate ProfileSenior Account Management experience (CXM, CRM, or digital marketing preferred)Proven success in managing and expanding client accountsStrong strategic thinking, project management, and analytical skillsExcellent communication and stakeholder management skillsExperience with CRM platforms and ..... full job details .....