Scheme Manager + Relief Scheme Manager Extra Care/Sheltered Schemes (Retirement Living)

Overview

Scheme Manager + Relief Scheme Manager Extra Care/Sheltered Schemes (Retirement Living) – A2Dominion GroupSalary: £25,526 to £30,900 per annum. Type: Permanent, Full time (35 hours per week, 9-5 Mon-Fri). Location: Viscount Court – Windsor; 25 hours + 10 hours Relief across Sheltered and Extra Care Schemes (7 in total) within Reading, Newbury and Thatcham area. Mileage paid. Driving licence and access to car essential. DBS checked required - Enhanced.About A2Dominion

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.Why this role matters – and why at A2Dominion

This role puts you at the heart of where we make the biggest impact – in people’s homes and communities. Our schemes support older and vulnerable residents to live independently with dignity. You’ll help keep the service safe, connected, and welcoming, serving as the familiar, trusted presence who notices what’s off, listens without judgment, and keeps things ticking along behind the scenes with quiet confidence.It’s about creating spaces that feel like home, building relationships that matter, and doing it all with warmth, empathy, and a no-nonsense approach.Key Responsibilities

Health and Safety and Fire Checks - Be accountable for Health and Safety and Fire safety checks, including comprehensive, auditable records. Liaise with internal departments as necessary.Safeguarding - Identify safeguarding concerns, take swift action, monitor and report on the safety and wellbeing of customers, signpost and refer to support services where appropriate.Partnership Working - Liaise with care providers, GPs, social services, families to keep services joined up.Being the “go-to” - Be the first point of contact for residents, families, and professionals.Building and estate management - Ensure health and safety, security, and cleanliness; report repairs; undertake fire alarms and pull cord checks; record these activities.Tenancy termination and liaison - Manage tenancy terminations and coordinate with voids, lettings, and contractors.Customer engagement - Engage with residents to support social and wellbeing activities; liaise with care, statutory, and voluntary agencies to ensure accessibility.ASB management - Manage low-level ASB cases per policy; provide guidance to customers reporting ASB.Benefits support - Assist customers to claim Housing Benefit and other welfare benefits to reduce rent arrears and ensure rent is paid on time.Relief coverage - Support colleagues and provide cover at Extra Care Schemes; collaborate with third-party on-site care providers.KPI reporting - Complete KPI returns as outlined in the Support Contract set by Local Authority.More About You

Intermediate MS Office skills and willingness to learn new systems.Experience in a customer-facing role within care and/or support.Proven experience of working with vulnerable people and community groups.Confidence with health and safety basics.Sound working knowledge of safeguarding legislation and best practice frameworks.Desirable

Level 3 in Housing or Supported Housing.Health and Safety qualification.Knowledge of welfare benefits like Housing Benefit or UC.Application process

Please attach a tailored CV for this role, ensuring it highlights relevant experience and explains any employment gaps.Benefits

25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of serviceUp to 8% contributory pensionIn addition, all permanent and fixed-term employees receive an annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family. We also operate a Cycle to Work Scheme. A2Dominion Group is a Disability Confident Employer. We welcome applications from people of all backgrounds and provide reasonable adjustments in the recruitment process if requested.We recognise the value of diversity, promote equality and inclusivity in our hiring processes, and aim to recruit the person best suited to the job.If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.ukEqual opportunity statement

A2Dominion are proud to be a family friendly employer. Everyone is welcome at A2Dominion Group. We embrace equality, diversity, and inclusivity and seek to create a workplace where everyone belongs. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to ..... full job details .....