Scheme Manager - Homeownership

OverviewOne of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Scheme Manager – Homeownership – Part time

Sharman Beer Court – Thame

£24,866 – £25,635 per year

35 hours per week

3 Bedroom flat included

Responsibilities

We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team. Using your flare for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.

This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.

The role of Scheme Manager – Homeownership will include:

Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives

Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales

Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance

Supervising contractors and works carried out to maximise service delivery

Ensuring compliance with legislative and regulatory requirements for housing services

Skills and experiences

Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents

Experience of good practice for resident involvement or customer participation activities and practices

Ability to organise and prioritise multiple workloads effectively

Excellent communication and customer care skills

A good working knowledge of handling confidential and sensitive information

A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required

Why work for us?Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Benefits

25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

A pension scheme with employer contributions from Sanctuary

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

£24,866 per annum (rising to £25,635 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £26,643 based on 37.5 hours per week rising to £27,467 after 12 months service and subject to satisfactory performance

Closing Date: 30 September 2025

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at

www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer ..... full job details .....