Scheduling Team Leader

Scheduling Team Leader - Social Housing Repairs and MaintenanceFull time, permanentBased in Stratford 34,000 per annumHere at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team.Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant.The RoleAs Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met.You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service.ResponsibilitiesManage resource planning activities to maximise efficiencySupport the team in achieving weekly KPI targets by ensuring jobs and appointments are metMonitor KPI performance and analyse service failures to drive continuous improvementCarry out regular audits of team performance and address any issues identifiedEnsure all reporting systems are accurately maintained and updated in a timely mannerDeliver excellent customer service to residents and clientsHandle resident queries, manage appointment changes, and arrange bookingsSupport customer ..... full job details .....