IT Support Engineer / Team Leader (50/50 Split Role) - East London

Job Title: IT Support Engineer / Team Leader (50/50 Split Role) - East LondonContract DetailsContract Type: Fixed-term (12-month contract) Location East LondonRate: £145 per day Role Overview This role combines hands-on technical support with team coordination responsibilities. The successful candidate will provide high-quality IT support while assisting in the day-to-day management and organization of the support team. Key ResponsibilitiesIT Support Engineer (50%) Provide 2nd line support for hardware and software issues Troubleshoot and support: Operating Systems: Windows 11 and macOS Applications: Microsoft 365 (O365), GlobalProtect VPN Diagnose and resolve hardware issues on: Windows laptops Mac laptops iPhones Troubleshoot Wi-Fi, network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager regarding: Sickness absencesAnnual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London Team Leader Service Delivery Manager ..... full job details .....