Salesforce Technical Solutions Lead

OverviewChristie’s, the world’s largest Art Business, is an incredibly exciting and enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility and Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role MattersThe Salesforce Technical Lead will be responsible for leading the Technical Design and Architecture for the Christie’s Salesforce implementation. This person will work closely with 3rd party vendor partner to facilitate a successful implementation working closely with the Christie’s Salesforce Product Manager.

This Role will be the key full time position responsible for the technical leadership of the Christie’s Salesforce Implementation. This role will work closely with members of the Architecture and Engineering Teams and will play an important part in the Companies wider CRM Strategy.

This Role will work closely with the Head of Client and Object Systems and the Salesforce Product Manager. The ability to share expertise and knowledge with others and take a Technical Leadership Role is a key part of this position.

Responsibilities

Work with the wider Salesforce team to build, develop, and test solutions

Use industry experience and best practices in Salesforce to solve complex business problems

Partner with the necessary teams to fully understand the business scope and implement sustainable, cost-effective solutions, adhering to the company’s strategic direction and standards

Work with third party and internal teams to ensure coding best practices and development principles are followed

Partners with business liaisons and engineers to translate business requirements into technical requirements

Creates solution, technical designs, process flowcharts, diagrams, and other related documentation

Participants in the design process of new features and enhancements to existing software

Maintains a broad and thorough understanding of current software development techniques, methodologies, tools, and technologies

Proposes, and implements feasible solutions or processes to improve the efficiency and effectiveness of applications

Diagnoses and solves technical problems related to project implementation and ongoing maintenance

Maintaining the security and integrity of the application software

Analyses end-user needs and designs, tests, and develops software to satisfy demand

Diagnoses issues, evaluates and recommends the best resolution plan and executes against that plan

Experience in interacting and developing custom APIs

Ensures the DevOps process defined is followed

Optimize applications for maximum speed and scalability

Adhere to established development standards, guidelines, and methodologies

Works independently or in a team situation to deliver on agreed-upon timelines

Completes role-specific training, and certifications, or attends industry events as assigned by the manager

Qualifications

Educated to Degree Level preferably in Computer Science or related subject

Training and Certification in Salesforce technologies an advantage

6+ years of IS/IT experience with at least 3 years in a Salesforce Technical Role

Should have experience designing and implementing complex Salesforce architectures, including Salesforce integrations with other systems and applications

Sales Cloud, Services Cloud and Financial Services Cloud with a detailed understanding of Data Cloud/Agent Force

Should have a deep understanding of Salesforce development, including Apex, Lightning Web Components (LWC), Lightning Aura and the Salesforce Standard and Custom API

Understanding of Salesforce Deployment Pipelines and best practises including management of Sandboxes

Should be familiar with Salesforce data management tools and techniques, including data migration, data cleansing, data governance and backup and recovery

Should be knowledgeable in Salesforce administration, including user management, security and permissions

A good understanding of Infrastructure (hardware, software, data, networking)

Able to provide accurate estimates and meet deadlines

Excellent interpersonal skills and strong abilities to develop and enhance relationships with stakeholders and peers

Excellent written and verbal communication skills and ability to produce clear, concise, detailed documentation

Flexible, pragmatic and professional approach, with ability to anticipate problems and work with incomplete information

Able to perform under pressure

Understanding of business drivers

Good problem-solving skills

Benefits

25 days annual leave + 1 day Birthday leave

Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family

Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on

Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you

Donation matching of up to £500 per annum to help you support the organisations you care about

Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)

Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues

Discretionary Bonus (dependent on the business and employee performance payable in March each year)

Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)

Private Health Insurance – no employee contribution needed, subsidised for other family members

Dental Insurance – (may be extended at personal cost)

Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months

Competitive Life Insurance policy from first day

Employee Assistance Programme – access to personal advice and support services including counselling

Eyecare vouchers (once a year)

Cycle to Work scheme

Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops

Seniorcare by Lottie, a comprehensive eldercare solution

Robust family first policy:

16 weeks full pay on Maternity Leave

Four-day week, for eight weeks, at full pay on return from Maternity Leave

Dependent back-up care: 10 sessions/ days of childcare or eldercare per year

The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

Christie’s reserves the right to change company benefits at any time

Closing Date: 7th ..... full job details .....