Sales Support Technician

This role will play a proven role in streamlining & maintain product delivery & service efficiency for a large installation firm in the NW. You will be wholly involved in product inspection, sales order quote generation, order processing, refund/reimbursements, product process management, & technical order amending.

Client Details

We are currently representing a well-established and highly regarded electrical supplier that manufactures and distributes a broad range of facilities-related products. Their core customer base includes major retail groups and businesses within the general construction sector. Known for their dependable service and capacity to handle high-volume orders, they provide tailored distribution solutions that meet the operational demands of both commercial and industrial clients.

Description

Key responsibilities consist of:

• Process customer orders accurately and ensure timely fulfilment
• Handle inquiries, provide product information, and resolve customer issues
• Order fault testing & production oversight
• Maintain accurate project documentation
• Reviewing product & project technical drawings
• Collaborate with other teams to resolve issues and provide timely feedback to ensure the highest level of service
• Work with suppliers and shipping teams to track and manage deliveries
• Maintain accurate customer records, sales reports, and order details in CRM systems
• Support account managers with administrative tasks and follow-ups
• Collaborate with warehouse teams to monitor inventory levels
• Assist in processing invoices and verifying payment details
• Work closely with the sales team to manage daily tasks, ensuring all systems are updated, and support the seamless running of the sales operations
• Identify opportunities to streamline sales operations and improve efficiency

Profile

The successful candidate will have:

• Previous experience QA/Sales support functions within similar trades, and/or electrical wholesale
• Experience in product fault testing
• Strong communication and interpersonal skills to effectively assist customers and support the sales team
• Ability to multitask, prioritise, and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and other business software
• Knowledge of supply chain, logistics, or inventory management is a plus
• Problem-solving skills and attention to detail to ensure accuracy in order processing and documentation

Job Offer

• Flexible working shift patterns
• Company-wide bonus
• 28 days holiday + BH
• Project days & field meeting exposure
• Retention of internal account basis
• Strong likelihood for continuous internal progression
• Free Parking
• Pension & life care allowance
• Corporate expended events regularly
• Starting salary of -32,000 + Uncapped commission