Sales Supervisor

Sales Supervisor - Sales Support FunctionWe''re hiring a Sales Supervisor to lead the daily operations of a busy sales support team. This role is perfect for someone who''s confident, detail-focused, and passionate about driving performance, improving processes, and delivering top-tier customer service. You''ll be hands-on with managing team workflow, supporting key accounts, and ensuring a smooth and proactive customer experience across all touchpoints.Key Responsibilities:Lead and support a team of sales administrators, ensuring smooth day-to-day operations.Monitor shared inboxes to ensure prompt and accurate responses to customer queries.Cover team absences or assist during peak periods to maintain service levels.Drive outbound engagement through customer call sheets and proactive contact.Manage pre-order and key accounts, ensuring strong, ongoing relationships.Create professional, consistent templates for sales and customer communications.Identify process gaps, analyse issues, and implement workflow improvements.Conduct regular 1-2-1s and appraisals to support team development and performance.Produce sales reports and lead monthly team meetings to share insights and updates.Skills and Experience:Experience supervising or coaching a team in a sales or support environment.Proven experience supporting or selling physical products, with a strong understanding of product-based sales cycles and customer needHigh attention to detail with a problem-solving mindset.Excellent ..... full job details .....