Sales and Service Administrator

We are actively recruiting a experienced Sales and Service Administrator to work within a small dedicfated team supporting daily Sales operations as well as working closely with the service engineering teams. You will have a strong work ethic with excellent communication and organisational skills You will be responsible for managing customer accounts including estimates, orders and queries as well as liaising and assisting the field engineers arranging appointments and customer site visits and maintaining the data in the CRM system. Key Responsibilities Administrative support to both the sales and service engineering teams Coordinate and schedule equipment testing, calibration and repairs with Engineers; Prepare estimates, proposals, technical documentation and follow up with prospective customers; Update sales pipelines and data in the company s CRM and ERP system; Ensure that our and customer calibration equipment certification kept up to date Generate and send order confirmations to customers; Respond promptly to client requests for technical support or service-related queries; Communicate effectively with customers and keep them informed on the progress of their orders throughout the sales process. Be point of contact for technical support while ensuring customer questions and enquiries are promptly addressed; Respond to customer requests to return products, to include, but not limited to investigation, repair or reported defect, re-calibration or configuration, RMA ..... full job details .....