Sales and Customer Service Executive

Sales and Customer Service ExecutiveLocation: Manchester, ArdwickSalary: £14.50 per hour + commission per confirmed conversionContract: Full-time, PermanentThe RoleThe Sales and Customer Service Executive will sit within the Manchester Head Office sales function of the Flow Student Accommodation Portfolio and play a pivotal role in handling both the phone and email enquiries to the central sales line and the overflow sales line. You will take ownership of the central sales inbound and outbound enquiries, answering questions from students and parents on their accommodation options within our portfolio, converting them to viewings or moving direct to booking. You will also manage the overflow of enquiries from site, supporting the teams to convert enquiries into viewings and bookings. Working closely with the Group Sales Manager, marketing team and on-site accommodation teams, you will manage the inbound and outbound leads through HubSpot, ensuring timely follow-up, high-quality communication and consistent sales processes. This is a target-driven role focused on great customer service and engagement, sales conversion, and pipeline management. About Flow StudentFlow Student is the national student living brand from MCR Property Group, delivering high-quality, experience-led student accommodation across a growing UK portfolio. As we scale our platform, we are strengthening our central sales function to drive occupancy, improve conversion performance and support on-site teams ..... full job details .....