Sales and Customer Service Administrator

Sales and Customer Service Administrator Full time office based 28,000 per annum rising to 30,000 after probationMonday to Friday 9am - 5pmMacclesfield SK10 The Sales Administrator plays a key role in supporting the sales team by managing customer orders, maintaining strong client relationships, and ensuring smooth coordination between internal departments and retail customers. This role is essential to delivering excellent service and ensuring timely and accurate order fulfilment within a fast-paced environment.Key ResponsibilitiesSales SupportProvide administrative support to the sales team to ensure efficient operationProcess customer orders accurately and in a timely mannerPrepare quotes, pricing information, and sales documentationMaintain and update customer accounts and CRM systemsCustomer ServiceAct as a primary point of contact for key customersRespond quickly to enquiries regarding products, pricing, and order statusBuild and maintain strong relationships with customersResolve customer queries and escalate issues where necessaryOrder and Logistics CoordinationLiaise with production, warehouse, and logistics teams to ensure orders are delivered on timeMonitor order progress and update customers regularlyManage stock availability and communicate any delays or changesAdministration and ReportingMaintain accurate records of sales activity and customer interactionsAssist with sales reporting, forecasts, and analysisSupport with invoicing and liaise with finance where ..... full job details .....