Sales & Customer Service Coordinator

Hours: Full Time | Monday - Friday | 9:00am - 5:00pm

Location: Leicester (Office-based during training, then Hybrid)

About the Company

Our client is a well-established and growing business committed to delivering excellent customer service and high-quality solutions to its customers. Due to continued growth, they are looking for a proactive and organised Sales & Customer Service Coordinator to join their team.

The Role

As a Sales & Customer Service Coordinator, you''ll be the first point of contact for customers, managing enquiries and supporting the sales process from initial enquiry through to booking. This varied role combines sales, customer service, administration, and scheduling to ensure a smooth and professional customer experience.

You''ll prepare quotations, process payments, coordinate bookings and diaries, update the CRM system, maintain accurate records, and work closely with the operations team to ensure services are delivered efficiently. You''ll also support the day-to-day running of the office through general administrative duties while identifying opportunities to upsell additional services.

Following successful training, you''ll work a hybrid pattern of 3 days in the office and 2 days from home, with a company laptop and mobile phone provided. The role also includes participation in a 1 in 4 on-call rota, with additional pay.

Key Responsibilities

• Respond to inbound customer enquiries via telephone and email.
• Build rapport with customers and convert enquiries into confirmed bookings.
• Prepare accurate quotations based on customer requirements and company pricing structures.
• Follow up quotations and sales leads to maximise conversion rates.
• Process customer payments and support invoicing where required.
• Schedule appointments and manage operational diaries.
• Coordinate closely with the operations team to ensure smooth service delivery.
• Maintain accurate customer records using the company''s CRM system.
• Provide exceptional customer service before, during, and after each booking.
• Identify opportunities to upsell additional products or services.
• Support general office administration and ensure documentation is completed accurately.

Essential Skills & Experience

• Strong customer service and sales skills with the ability to build rapport and convert enquiries.
• Excellent communication skills, both written and verbal.
• Confident using computers, email, spreadsheets, and CRM or booking systems.
• Strong organisational and administrative abilities.
• High attention to detail when preparing quotations and maintaining records.
• Ability to prioritise workload and remain calm under pressure.
• Basic numeracy skills for quotations, invoicing, and payment processing.
• Professional, reliable, and a team player with a positive attitude.

Desirable

• Previous experience in a customer-facing, sales support, office administration, or coordination role.
• Experience working with CRM or scheduling systems.
• Sales or account management experience.