Customer Service Executive

Customer Service Executive Office-Based Full-Time Location: Coalville We are recruiting on behalf of a well-established and growing business seeking a proactive and customer-focused Customer Service Executive to join their friendly office-based team. Working within a small, supportive customer service department, you will play a key role in delivering exceptional customer service, processing orders, handling enquiries, and providing administrative support to the wider sales team. Key ResponsibilitiesAct as the friendly and professional first point of contact for customers.Answer incoming calls, providing information, processing orders, resolving queries, and directing calls where required.Accurately process customer orders within the ERP system.Manage a shared inbox, ensuring customer emails are responded to within agreed service levels.Handle returns, credits, and associated administration.Resolve transport and delivery-related customer enquiries, providing effective solutions.Prepare accurate quotations for customers.Respond to inbound sales enquiries in a timely and professional manner.Identify opportunities to cross-sell and up-sell products and services where appropriate.Produce and maintain KPI reports.Prioritise and manage your own workload while supporting colleagues as needed.Provide administrative support to Sales Coordinators, Internal Sales Representatives, and Regional Sales Managers.Respond to customer enquiries via live web chat. What We''re Looking ..... full job details .....