Sales Advisor

Sales Advisor
Full Time
9am-5pm
£26,000 per annum
Permanent 
This role does require the candidate to work every other Saturday with day off in lieu during the week.
 
On behalf of our client based in Bury St Edmunds, we are looking for a confident, approachable person to join a friendly, family-run business at an exciting time of growth for the business!

Reporting to the Office Manager, the successful candidate will be assisting in the day-to-day operations of the business, driving footfall and sales volume. They will ideally have experience within administration as well as retail, be highly organised and able to work in busy environments, have determination and drive.
 
Main duties and responsibilities, including but not limited to:

• Welcoming and assisting customers with their queries
• Understanding customer needs and recommending suitable products
• Gaining in-depth knowledge of the products offered
• Preparing and dispatching customer orders
• Supporting with content creation for social media
• Assist the Office Manager in delivering budgeted sales and KPI targets
• Maintain the Company and brand image to the highest standards.
• Ensure the business is kept presentable at all times.
• Assist the Office Manager to organise and monitor business maintenance and refits as required.
• Provide an excellent level of customer service, ensuring that customer orders are met as soon and as efficiently as possible.
• Co-ordinate aftercare sales- some examples of this include: organising and arranging the engineer’s diaries ensuring necessary parts or materials have been ordered in preparation for the appointments, taking payments and manage direct debits for the existing customer database and manage logistics to minimise travel between appointment, maximising appointment opportunities and reducing operational losses for unnecessary visits.
• Key holder responsibilities, i.e. opening and closing, covering in the case of absence, ability to be on site in the event of an emergency.

Key Skills

• Customer service and retail experience
• Ability to work in a high paced environment and to multitask
• Competent & confident use of computer systems
• Exceptional communicator both written and verbal
• Proven sales and customer satisfaction record
• Familiarity with local market desirable
• Able to drive and access to own vehicle desirable

If you are interested in this role please apply with a current CV or contact the Bury St Edmunds office for more information.

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