Revenues Officer (Council Tax)

About the Role

An exciting opportunity has arisen for a Revenues Officer (Council Tax) to join our motivated and professional Council Tax team.

We are looking for a committed individual with a passion for excellent customer service and attention to detail. In this role, you''ll support the day-to-day functions of the Council Tax team to ensure the efficient and effective collection of Council Tax.

• Carry out all aspects of Council Tax administration, including registration, billing, and recovery.

• Handle external telephone enquiries on a rota basis and liaise with internal departments as necessary.

• Maintain and update Council Tax records daily using Capita Academy software.

• Review exception reports and maintain accurate records and statistics, ensuring appropriate action is taken.

• Provide clear written responses to customer queries and liaise with members of the public or their representatives.

• Support the shared service managers with administrative and clerical tasks.

• Adhere to health and safety legislation and uphold the Council''s Code of Conduct and Equal Opportunities Policy.

• Carry out any other duties appropriate to the post as required.

We are seeking a focused and enthusiastic team player who embraces learning and is adaptable to change. You''ll bring a commitment to providing high-quality service and improving outcomes for our residents.

You will have:

• Strong numeracy skills with the ability to manipulate and analyse numerical data.

• Excellent verbal and written communication skills, with a strong customer focus.

• Previous experience in a similar role or environment.

• A supportive and collaborative approach, with the ability to guide less experienced colleagues.

• Proficiency in Microsoft Office and confidence using online systems to update and interrogate data.

• The ability to manage your workload, meet deadlines, and maintain accuracy under pressure.

• A methodical approach with strong attention to detail.

• Resilience in handling difficult situations and maintaining a calm, professional manner.

• A commitment to learning relevant legislation and continuously improving your customer service skills.

Joining our Council Tax team means being part of a service that makes a real difference to our community. We offer a supportive environment where your growth and development are encouraged, and your contributions are valued.

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.