Revenue Officer

Purpose

To process and administer customer applications and records relating to benefits/business rates/ tax/ financial assessments, to ensure that customers receive the right outcomes.

This role will support the process by undertaking calculations and more straightforward assessments, making decisions within a framework with regards to eligibility, assessment, payments, and liabilities.

About

* Maintain accurate and up-to-date Business Rates and BID Levy records, ensuring compliance with relevant legislation and regulations.

* Handle enquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance.

* Investigate and resolve queries related to Business Rates and BID Levy

* Liaise with external and internal partners and agencies to ensure accurate billing and collection of Business Rates and BID Levy

* Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Business Rates and BID Levy records.

* Stay updated with changes in legislation and regulations pertaining to Business Rates, ensuring accurate advice and compliance.

* Communicating by telephone and digital channels

* Maintaining and balancing the Valuation Office Agency schedules

Required

• Basic DBS
• NVQ Level 2, or equivalent.
• Experience of customer-facing service delivery.
• Experience of processing data and undertaking complex calculations.
• Knowledge of processes, procedures and protocols relating to the calculation and processing of benefits/ tax/business rates.
• Some knowledge of legislation and regulations relating to benefits/business rates/ tax/financial assessments and data protection.
• Knowledge of a range of systems related to processing data.
• Ability to manage and prioritise workload to meet deadlines.
• Ability to communicate technical and complex procedural information to customers.
• Ability to communicate with empathy and assertiveness.

If interested, please submit CV and call Varsha on (phone number removed) between 9am to 5pm (Mon to Fri)