Revenue Officer

Purpose To process and administer customer applications and records relating to benefits/business rates/ tax/ financial assessments, to ensure that customers receive the right outcomes.This role will support the process by undertaking calculations and more straightforward assessments, making decisions within a framework with regards to eligibility, assessment, payments, and liabilities. About Maintain accurate and up-to-date Business Rates and BID Levy records, ensuring compliance with relevant legislation and regulations. Handle enquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance. Investigate and resolve queries related to Business Rates and BID Levy Liaise with external and internal partners and agencies to ensure accurate billing and collection of Business Rates and BID Levy Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Business Rates and BID Levy records. Stay updated with changes in legislation and regulations pertaining to Business Rates, ensuring accurate advice and compliance. Communicating by telephone and digital channels Maintaining and balancing the Valuation Office Agency schedules RequiredBasic DBSNVQ Level 2, or equivalent.Experience of customer-facing service delivery.Experience of processing data and undertaking complex calculations.Knowledge of processes, procedures and protocols relating to the calculation and processing of ..... full job details .....