Retention Account Manager

ABOUT RATED PEOPLE At Rated People, we are proud to be the UK''s leading online marketplace connecting homeowners with skilled local tradespeople. With more than 10,000 tradespeople across the country covering 200+ trades, we make it easy for homeowners to find trusted professionals and for tradespeople to grow their reputation and business. We''ve been doing this for almost 20 years, and 95% of work booked through our platform is rated 4 stars or higher. We''re all about building trust, streamlining the process, and helping both sides get the job done right. OUR VALUES Energy - We bring passion, drive and positivity Engagement - We take ownership, we trust one another Execution - We make it happen Edge - We have courage and are decisive THE ROLE This is a phone-first role. As a Rated People Retention Account Manager, you''ll spend the vast majority of your day on calls with tradespeople, and your success depends on it. Your job is to keep tradespeople engaged on the platform, and the way you do that is by being in touch with them all the time: picking up the phone proactively, every single day. If you love being on the phone and get energy from conversations, you''ll thrive here. What you''ll do Make high volumes of outbound calls daily. Proactive outreach is the core of this job, not an occasional task. You''ll work through cases/call-lists every day with pace and persistence. Win back cancelled accounts. Call tradespeople who have already cancelled, understand why they ..... full job details .....