Customer Success Account Manager

A leading consultancy-based business on the outskirts of Hemel Hempstead is looking for an enthusiastic and tenacious Customer Success Account Manager to join their team. Our client is an ethical, tech company providing an online guidance platform for customers around the world. This is a varied, hands-on role sitting across sales, customer success and marketing, ideal for someone who enjoys wearing multiple hats and wants to play a meaningful role within a growing EdTech business. Due to the location, you must be a driver. What s in it for you? Salary: Up to £29k depending on experience Hours: Monday-Friday 9am-5pm, 3 days a week WFH following training 26 days holiday increasing to 29 The chance to join a purposeful, growing business at an exciting stage A supportive small team environment Pension scheme Access to private medical insurance (currently offered as a company benefit) Monthly company lunches Thursday ice cream days (yes, really!) Free parking Key responsibilities: Proactive and reactive sales prospecting and conversion Supporting new and existing customers to ensure the Morrisby platform is embedded and used effectively within their organisation Being a key point of contact for customers via phone, video calls and email daily Responding to tier one and tier two technical queries Supporting marketing communications activity Making use of our CRM, Xero, AI tools and other software What the employer is looking for: A confident and professional ..... full job details .....