Resident Services Manager

Resident Services Manager - Luxury Residential DevelopmentHours: Monday - Friday, 08:00 - 17:00 (flexibility required)Reporting to: General ManagerWe are seeking an experienced and highly polished Resident Services Manager to lead front of house operations within a high-end, luxury residential development.This is a pivotal role responsible for delivering a seamless, five-star resident experience, while overseeing all concierge and amenity services. The successful candidate will be a natural leader, highly organised, and passionate about service excellence within a premium environment.The RoleAs Resident Services Manager, you will act as the face of the development, ensuring exceptional service delivery across all resident touchpoints. You will lead, develop, and support the front of house team, while maintaining the highest standards across concierge services, amenities, and resident engagement.You will work closely with senior management to implement procedures, drive service standards, and ensure the smooth day-to-day operation of the building.Key ResponsibilitiesLead and manage the front of house team, including concierge staffConduct regular performance reviews, training, and ongoing team developmentOversee all resident services, ensuring a consistently high standard across all areasAct as a key point of contact for residents, handling requests with a proactive and personalised approachCoordinate lifestyle services such as transport, dining, events, and external ..... full job details .....