Technical Services Manager (Apple / macOS Repairs)

Technical Services Manager (Apple / macOS Repairs)Maidenhead, Berkshire Full-Time Up to £50,000 + BenefitsLead a Specialist Apple-Focused Technical Services Team We''re looking for an experienced Technical Services Manager to lead a specialist repair and service operation, with a strong focus on Apple macOS devices and high-quality technical delivery.This is an excellent opportunity for someone with proven Apple hardware repair expertise, current or previous ACMT certification, and strong people management skills who wants to step into a visible leadership role within a growing technology business.You''ll manage a small team of skilled technicians and administrators while remaining hands-on with advanced diagnostics, repairs, escalations, and operational oversight.The Role As Technical Services Manager, you will take ownership of the day-to-day performance of the team and operations, ensuring excellent service standards, efficient workflows, and strong customer outcomes.Key ResponsibilitiesLead, coach and develop a team of technicians and support staffManage all repair workflows across predominantly Apple devices with some Microsoft alsoCarry out advanced diagnostics, warranty and out-of-warranty repairsAct as the senior escalation point for technical and customer issuesUse Apple GSX for repair processing, part ordering and job completionManage Microsoft repair systems including ROBOOversee stock control, parts ordering and supplier invoicesEnsure SLA targets, quality ..... full job details .....