Resident Manager

Job Title: Resident Manager (Student Accomodation)
Location: Durham
Assignment: Temporary ongoing
Hours: 37.5 hours Monday - Friday 7am - 7pm on a rota basis to be agreed on site 
Hourly Rate: £12.71
Duties: 

• Scheduling maintenance tasks. Room inspections.
• Dealing with student queries.
• Key holding experience as may be required to be on site to take over from night porter. Able to work alone.
• Accurately complete reports and administrative tasks maintaining customer data, ensuring the database is up to date 
• Maintaining the lettings database (CRM) 
• Reporting all Health & Safety issues to the General Manager to allow investigation and actions to be completed 
• Building and maintain close relationships with local business’s, key stakeholders and statutory bodies 
• Ensuring the building is always presented in a clean and tidy manner ( in line with H&S regulations) 
• Receiving and processing payments from residents and monitoring and chasing rent arrears 
• Ensuring all statutory testing is completed on time and recorded as appropriate, ensuring the property fully complies with all relevant legislation 
• Identifying new opportunities to add value to the site and services the site delivers 
• Assessing and organising a prompt completion of repairs using in-house staff and external contractors