Resident Manager

Your new company My client is a leading UK build-to-rent investor, developer and operator that owns and manages large-scale residential neighbourhoods across London and several major regional cities. The business focuses on professionally managed rental housing, placemaking and resident experience, combining homes, amenities, public realm and commercial space within long-term institutional ownership. Your new role Your role as a resident manager is to be responsible for providing an excellent resident living experience that is positive and effortless. Working with the team, the Resident Manager ensures neighbourhoods are optimally occupied and properties are prepared to a high standard for viewing.Key Responsibilities and Accountabilities:Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy.Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores.Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors.Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.Passion for helping build a connected and supportive community where residents feel engaged and valued.Look for ways to do things better, change and explore opportunities to raise expectations and standards.Drive customer/resident satisfaction ..... full job details .....