Resident Liaison officer

Resident Liaison Officer (SHDF) Swindon £22.57 per hour Social Housing Green Energy and Decarbonisation Temp to Perm Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing We are seeking a dedicated RLO to join our team in Swindon to support a major Social Housing Decarbonisation Fund (SHDF) project. This is a Temp to Perm opportunity, allowing you to join a growing sector focused on making homes warmer, greener, and more energy-efficient for residents. THE OFFER Pay Rate: £22.57 per hour Contract: Temp to Perm (Permanent contract offered following a week probationary period). Location: Swindon (Field-based covering local housing stock). Requirements: Must have a full UK Driving Licence and access to your own vehicle. Travel: Mileage/expenses covered. THE ROLE (SHDF Focus) Working on an SHDF contract is different from standard maintenance. You will be helping residents understand complex energy-saving measures such as External Wall Insulation (EWI), Air Source Heat Pumps, Solar Panels, and advanced ventilation systems. Key Responsibilities: Resident Education: Conducting home visits to explain the benefits of decarbonisation works and how to use new green technologies (e.g., smart thermostats). Surveys and Access: Carrying out pre-work condition surveys and ensuring access for specialist contractors to keep the program on schedule. Expectation Management: Being the primary point of contact for residents ..... full job details .....