Resident Liaison Officer - Retrofit Delivery

At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live.We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Greenham Office. This role will include a mix of office, home and travelling to meet with customers across our regions.To be successful you will need:Solid experience within a busy customer focused role, ideally within the housing sectorSome understanding of building maintenance terminologyAn understanding of retrofit and the impact on people living in their homes.The ability to manage your own workload.Strong communication skillsDriving licence and access to vehicleJob Purpose:To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process.Key Accountabilities:Deliver the right outcome for our customer in a safe and timely way.Support our customers through our Homes and Place retrofit programme.Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced.Ensure all information provided to ..... full job details .....