Resident Liaison Officer

As a Resident Liaison Officer in Redditch, you''ll be the key point of contact between residents and the property team, ensuring everyone is kept informed and satisfied throughout projects. Your role will help the business run smoothly by addressing queries, resolving concerns, and maintaining strong relationships with residents. Client Details This position is within the property industry, based in Redditch. Description Act as the primary contact for residents, addressing queries and concerns promptly. Ensure residents are informed about project timelines and updates. Coordinate access to properties for necessary works. Log and resolve complaints effectively, maintaining a high level of customer service. Conduct regular visits to properties to check on progress and resident satisfaction. Collaborate with the property team to address resident needs and feedback. Produce clear and accurate reports on resident interactions and project progress. Support the delivery of high-quality property services to residents. Profile A successful Resident Liaison Officer should have: Strong communication and interpersonal skills to liaise effectively with residents. Experience in a customer-facing role, ideally within the property industry. Ability to handle complaints and resolve issues diplomatically. Organisational skills to manage multiple tasks and priorities. A proactive approach to problem-solving and building relationships. Basic IT skills for reporting and communication purposes. ..... full job details .....