Client Liaison Officer

Client Liaison OfficerLocation: Hams Hall Department: Client Services / OperationsHours: 37.5 hours per weekASAP StartAbout the RoleWe are looking for a proactive and customer-focused Client Liaison Officer to join the team.As a Client Liaison Officer, you will be the key point of contact for our clients, ensuring their logistics requirements are managed efficiently and effectively. You will build strong client relationships, provide timely updates, coordinate with internal teams and take ownership of resolving issues when they arise.This is a fast-paced role where excellent communication, problem-solving and organisational skills are essential. You will play an important part in delivering an outstanding customer experience while helping us maintain high operational and service standards.Key ResponsibilitiesAct as the main point of contact for clients, responding to enquiries and providing timely, professional updates.Coordinate closely with operations, warehouse, transport and other internal teams to ensure client requirements are met.Monitor shipments and deliveries, keeping clients informed of progress and any potential issues.Proactively identify, manage and resolve logistics issues such as delays, damages and discrepancies.Build and maintain strong, long-term relationships with clients.Identify opportunities to improve our service and ensure our solutions continue to meet client needs.Assist with client contract management, ensuring agreed service levels are ..... full job details .....