Resident Liaison Officer

We are currently recruiting a Resident Liaison Officer to work on a part time, freelance basis. Act as the key link between residents and the site team, ensuring clear communication, managing concerns, and maintaining positive community relations throughout the construction project.

Key Responsibilities

• Serve as the main point of contact for residents and stakeholders
• Provide regular updates on works, including advance notice of disruptions
• Manage and resolve queries and complaints in a timely manner
• Maintain accurate records of communications and issues
• Liaise with site teams to coordinate access and minimise disruption
• Attend site meetings and support community engagement activities

Requirements

• Experience in an RLO, customer service, or community-facing role (construction or housing preferred)
• Strong communication and problem-solving skills
• Organised, approachable, and able to work independently
• Basic IT skills (Microsoft Office)

Desirable

• Experience with social housing or local authority projects
• Understanding of construction environments