Resident Liaison Officer

Job Title: Resident Liaison Officer (Contract)
Location: Hemel / Southend / Dartford 
Contract Type: Contract / Temporary
Duration: On-going - Temp to Perm
Rate: £19.50

About the Company
Our client is a well-established contractor specialising in social housing refurbishment and maintenance projects. Due to continued growth and a strong pipeline of work, they are seeking an experienced Resident Liaison Officer to join their team on a contract basis.

The Role
As a Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring clear communication and a positive customer experience throughout the lifecycle of works.

This is a fast-paced, customer-facing role requiring strong interpersonal skills, organisation, and the ability to manage sensitive situations with professionalism and empathy.

Key Responsibilities

• Act as the primary point of contact for residents during works

• Provide clear and regular updates on project progress, timelines, and any disruptions

• Manage resident enquiries and complaints, ensuring prompt and effective resolution

• Arrange and attend pre-start meetings, home visits, and follow-up appointments

• Coordinate access to properties and schedule works with residents

• Maintain accurate records of all communications and interactions

• Work closely with site teams and project managers to ensure smooth delivery

• Identify and provide additional support to vulnerable residents where required

Essential Requirements

• Proven experience as a Resident Liaison Officer within social housing

• Full UK driving licence (essential)

• Strong communication and customer service skills

• Ability to handle challenging situations and resolve complaints effectively

• Excellent organisational and administrative abilities

• Able to work independently and manage a busy workload

What’s on Offer

• Competitive contract rate

• Opportunity to work with a reputable contractor on long-term social housing projects

• Ongoing support from a dedicated recruitment consultant

• Potential for contract extension or further opportunities

Please note: only candidates with proven social housing experience and a full UK driving licence will be considered.