Resident Liaison Officer - Kitchens and Bathrooms

Role: Resident Liaison Officer (RLO)Location: Northampton and Kettering (covering social housing sites across both areas)Contract Type: Temporary / Fixed-Term (Immediate Start - March 2027)Sector: Social Housing / Planned Maintenance (Kitchens and Bathrooms)About the RoleWe are looking for an experienced Resident Liaison Officer (RLO) to manage resident communications on a fast-paced planned maintenance contract across Northampton and Kettering.This role focuses on internal refurbishments (kitchens and bathrooms) within occupied social housing properties. You will act as the vital bridge between residents, site management, housing association client teams, and sub-contractors to ensure smooth project delivery, minimal disruption, and high resident satisfaction.Key ResponsibilitiesResident Communications: Conduct pre-work surveys, deliver consultation packs, and explain work scopes and schedules to residents prior to start dates.Day-to-Day Liaison: Act as the primary point of contact for resident queries, concerns, or special requirements during active kitchen and bathroom refits.Access Management: Work closely with tenant populations and site teams to maintain access schedules and minimise no-access delays.Choice Options: Guide residents through color/style choices for units, worktops, tiles, and flooring according to contract specifications.Complaints and Feedback: Log, investigate, and resolve resident complaints promptly, ensuring all issues are escalated to site ..... full job details .....