Customer Liaison Officer

Customer Liaison Officer Location: Wellingborough Salary: £26,992 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8:30am 12:30pm) Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. Purpose The administration and resolution of Expressions of Dissatisfaction emanating from motor claims relating to vehicle accidental damage. Working as part of the Customer Support Team to deliver the highest possible standards of customer service, with the ability to follow individual brand/client requirements and directives, and service level agreements and performance targets are achieved. Role Profile Act as a first level point of contact for customers, clients, repair network members, suppliers and partners. Receive incoming calls/emails and act promptly, ..... full job details .....