Resident Liaison officer - Hastings

Resident Liaison Officer - HastingsSalary: 32,000 + Car AllowanceWe are currently recruiting for an experienced Resident Liaison Officer to join a well-established contractor delivering external refurbishment works across a portfolio of scattered residential properties in the Hastings area.This is an excellent opportunity for a customer-focused professional who thrives on building positive relationships with residents while supporting the successful delivery of planned maintenance projects.The RoleAs Resident Liaison Officer, you will act as the key point of contact between residents, site teams and client representatives, ensuring clear communication throughout the lifecycle of the works.Projects will include external refurbishment programmes, with a particular focus on the replacement of windows and doors across occupied properties.Key ResponsibilitiesBuilding and maintaining positive relationships with residents and stakeholders.Providing clear information regarding programmes of work, timescales and access arrangements.Conducting resident consultations, home visits and pre-start meetings.Managing enquiries, complaints and resolving issues in a professional and timely manner.Coordinating appointments and access for operatives working within occupied homes.Supporting vulnerable residents and ensuring individual needs are considered throughout the works.Maintaining accurate records, resident databases and project documentation.Working closely with site managers and client ..... full job details .....