Resident Liaison Officer

Resident Liaison Officer (RLO) Guildford (Office-based with site visits) Permanent 30,000 per annum + 4.5K car allowanceOverview: We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent.Key Responsibilities:Act as the primary point of contact for residents during kitchen and bathroom worksBuild and maintain positive relationships with residents, ensuring clear communication throughout project deliveryConduct pre-start visits to explain works, timelines, and address any concernsManage resident expectations and handle queries or complaints in a professional and timely mannerProvide regular updates to residents regarding progress, delays, or changesLiaise closely with site teams, contractors, and project managers to ensure smooth delivery of worksMaintain accurate records of resident interactions and project updatesSupport vulnerable residents and ensure any specific needs are identified and addressedEnsure high levels of customer satisfaction are achieved at all timesRequirements:Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projectsStrong communication and interpersonal skillsAbility to manage difficult situations ..... full job details .....