Resident Liaison Officer

Resident Liaison Officer

This is a mobile role, with travel across Yorkshire and other regional locations as required.

Location: Multiple locations across the North of England
Contract: Temporary, 6 months
Hours: Monday to Friday, 8:00am to 4:30pm
Start: Immediate

We are currently recruiting for an experienced Resident Liaison Officer to join a busy social housing refurbishment programme on a six-month temporary contract (initially).

The role will involve extensive travel across locations including North Yorkshire, Leeds, Sheffield, Hull, Rotherham, Northumberland and Liverpool. Applicants must therefore be comfortable travelling regularly and have access to their own vehicle.

• Proactively following up on properties where access has not been gained and arranging retrofit survey appointments
• Acting as the main point of contact for residents throughout the works
• Clearly communicating the nature, scope and timescales of planned works
• Building positive relationships with residents and local communities
• Coordinating access arrangements to help ensure works remain on schedule
• Handling resident queries, concerns and sensitive situations professionally and empathetically
• Resolving access or resident-related issues promptly, escalating where necessary
• Maintaining accurate records of communications, appointments and issue resolutions
• Supporting wider resident and community engagement activities

To be considered, you will need:

• Previous experience in a similar customer or resident-facing role
• The ability to manage sensitive or challenging situations calmly
• Strong communication, negotiation and relationship-building skills
• A resilient, organised and proactive approach
• Good Microsoft Office skills
• A full UK driving licence and access to your own vehicle
• The flexibility to travel extensively across the North of England

Previous experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, retrofit or property services would be highly desirable.

This is an immediate requirement, and applicants must be available to interview promptly and commit to the full six-month contract.

Interested? Apply today or contact Jess on (phone number removed) for further information.