Resident Liaison Officer

Resident Liaison Officer

Location: Sheffield
Contract: Temporary
Rate: -21.41 per hour

The Role

We are looking for an experienced Resident Liaison Officer to support residents throughout housing maintenance and refurbishment works in Sheffield.

Key Responsibilities

• Act as the main point of contact for residents throughout works.
• Keep residents informed about upcoming works, access requirements and timescales.
• Arrange appointments and manage resident access.
• Deal with queries, concerns and complaints professionally.
• Liaise with contractors, site teams and housing management.
• Carry out resident visits and provide regular updates.
• Maintain accurate records and ensure resident issues are followed up.

Requirements

• Previous experience as a Resident Liaison Officer or similar role.
• Experience within social housing, repairs, maintenance or refurbishment.
• Strong communication and customer service skills.
• Confident dealing with residents and contractors.
• Good organisational and administration skills.

Package

• -21.41 per hour
• Temporary position
• Sheffield
• Immediate/ongoing opportunity