Resident Engagement Officer

Resident Engagement Officer Location: Home Based, covering Central (Bedfordshire, Milton Keynes, Hertfordshire) Salary: £36,000 per annum plus £3,715 car allowance Vacancy Type: 12 month fixed term contract, Full Time It matters. So they''re bringing it closer to home. Customers have told them they want them to understand their needs at a local level, and to be more visible in the communities they serve. They''ve listened. That''s why they''re creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. They need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn''t just gather feedback, but turns it into meaningful change for customers and neighbourhoods. This is your opportunity to work at the heart of their communities: building trusted relationships, amplifying customer voices, and helping shape the services they deliver every day. What you''ll be doing You''ll play a key role in making sure their customers feel heard, valued and able to influence decisions that affect the services they provide, their homes and communities. In this role, you will: Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups Turn customer feedback into clear, ..... full job details .....